Refund and Return Policy for Supreme Pup Wear

Effective Date: January 17, 2025

At Supreme Pup Wear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, our Refund and Return Policy outlines how we handle returns, exchanges, and refunds. Please read the following carefully to understand your rights and how we can assist you.

1. Return Eligibility

To be eligible for a return or exchange, your item must meet the following conditions:

  • Timeframe: Returns or exchanges must be requested within 30 days of the delivery date.
  • Condition: The item must be unworn, unused, and in original packaging with all tags attached.
  • Non-Returnable Items: The following items cannot be returned or exchanged:
    • Sale or clearance items
    • Personalized or custom-made items
    • Hygiene-related products (e.g., pet accessories)

If the item is returned in a condition that does not meet these requirements, we may be unable to process your return or issue a refund.

2. How to Initiate a Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at info@supremepupwear.com or call 517-966-1837 to request a return authorization.
  2. Return Instructions: We will provide you with instructions and a return authorization number (RA#). Please do not return items without prior approval, as this could delay the process.
  3. Package the Item: Carefully package the item, including the original invoice and any tags, and ship it to the address we provide. You are responsible for return shipping costs unless the item is defective or we made an error with your order.

Return Address: Supreme Pup Wear
1937 Ben Street
Lansing, Michigan, United States

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines. If everything is in order:

  • Refunds will be processed to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping Charges: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

If the item is not eligible for a refund (e.g., not in original condition or past the return window), we will notify you and provide options such as returning the item to you or offering store credit.

4. Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and then place a new order for the desired item. We cannot guarantee availability of the exchanged item, but we will do our best to accommodate your preferences.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@supremepupwear.com or 517-966-1837. We will assist you with a return or exchange and cover the cost of return shipping for defective or damaged items.

6. Non-Returnable Items

Certain items are excluded from our return policy:

  • Sale or clearance items
  • Personalized or custom products
  • Hygiene-related products such as pet accessories

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account and contact your credit card company. It may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@supremepupwear.com.

8. Cancellations

We begin processing orders immediately after they are placed to ensure quick delivery. As a result, we cannot guarantee order cancellations once an order has been submitted. However, if you wish to cancel an order, please contact us as soon as possible at info@supremepupwear.com. If the order has not yet shipped, we will cancel it and issue a full refund.

9. Changes to the Refund and Return Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected above. We encourage you to review this policy periodically to stay informed about any changes.

10. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please don’t hesitate to reach out to us. Our customer support team is here to help!