Shipping Policy for Supreme Pup Wear

Effective Date: January 17, 2025

At Supreme Pup Wear, we are dedicated to delivering your purchases in a timely and efficient manner. This Shipping Policy outlines the shipping methods we offer, the processing times, and the associated fees for orders placed through our website www.supremepupwear.com. Please review the following details carefully to understand our shipping practices.

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days of receipt. Business days are Monday through Friday, excluding holidays.
  • Shipping Time: Once your order is processed, it will be shipped according to the selected shipping method. Please note that shipping times may vary depending on your location, shipping carrier, and any unforeseen delays.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery typically within 2-4 business days.
  • Overnight Shipping: Next business day delivery (only available for orders placed before 12:00 PM EST).

Shipping times are estimates and are not guaranteed. Delays caused by shipping carriers, weather, or other unforeseen circumstances are beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected at checkout and the destination address. You will be able to review the shipping charges before finalizing your purchase.

  • Free Shipping: Occasionally, we offer free shipping promotions for eligible orders. The terms and conditions for free shipping offers will be outlined at the time of the promotion.
  • Additional Fees: In some cases, there may be additional fees, such as shipping surcharges for large or heavy items, or shipping to remote locations. These will be communicated to you at checkout.

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment. If you have any trouble with tracking or need further assistance, please feel free to contact our customer service team.

5. International Shipping

Currently, Supreme Pup Wear only ships to addresses within the United States. We do not offer international shipping at this time.

6. Delivery Issues

While we make every effort to ensure that your order arrives on time, occasionally there may be delays due to carrier issues, weather, or other factors outside of our control. If your order is delayed or if you have any concerns regarding delivery, please contact us as soon as possible. We will work with you to resolve any shipping-related issues.

  • Missing Packages: If your package is marked as delivered but you have not received it, please first check with your neighbors or anyone who may have accepted the package on your behalf. If the package is still not located, please contact the carrier directly. We will assist you with filing a claim, but please note that we are not liable for lost or stolen packages once the carrier confirms delivery.

7. Address Accuracy

It is your responsibility to provide an accurate and complete shipping address during checkout. Please double-check that the address is correct to avoid shipping delays. If you notice an error after placing your order, please contact us immediately at info@supremepupwear.com. We cannot guarantee changes to your address after your order has been processed.

8. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Return Policy for detailed instructions. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

9. Shipping Restrictions

  • P.O. Boxes: We may not be able to deliver to P.O. Boxes, depending on the shipping carrier. Please provide a physical address for shipping if possible.
  • Military Addresses (APO/FPO): We currently do not ship to APO/FPO addresses.

10. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to reach out to our customer service team: